FREQUENTLY ASKED QUESTION

Do you have any products without essentials oils? 

Yes, our almond milk, coconut milk, and oatmeal & honey are unscented.    

Will I be able to use Lucky Joe Essentials products on my sensitive skin?

We don't use detergent in our products. Always do a small test first, you may try our unscented products first. 

Is Lucky Joe Essentials peanut & tree nut free facility?

No, we are a peanut & tree nut facility. In our products, we use plant-base oils and butter that contain tree nut. Yes, we sterilize all equipment, but if you have nut allergies don't purchase our products we understand.

How do I unsubscribe from newsletter updates?

Click unsubscribe at the bottom of your email communication.

What form of payment are accepted online?

American Express, Apple Pay, Discover, Master Card, Visa and JCB

How can I check the status of my order?

You can follow the progress of your order by the email sent 

How is my personal information safeguarded?

When you place an order, Your information before it is sent to us is protected from unauthorized use. Also, we will take reasonable steps to ensure that third-party business partners' whom we transfer any data will provide sufficient protection of that personal information.

Do I have to sign for my package upon arrival?

You will not have to sign for delivery unless you click the signature required box at the checkout. However, by not clicking that box, you are acknowledging that neither USPS nor Lucky Joe Essentials are responsible for replacing the product if your order is damaged or missing. 

What personal information collected?

To use certain features of the site, we may receive, or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth date, message and gift recipients' names, addresses, phone numbers and email addresses.

Is Sales tax applied to my order?

Lucky Joe Essentials charges state, local and county taxes for online transactions based on shipping address and as required by applicable laws. Please note that your online screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. Applicable state taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois, and Nevada.

Need Help?

If you have any questions or need help with your selection, you may contact us to assist you. 248.605.5873 or email  assistance@luckyjoeessentials.com

 

Custom Service

Monday thru Saturday

8:00 am to 6:00 pm (EST)

 

 Mailing Address

7400 Old Mount  Holly Rd #206

Paw Creek, NC 28130